Returns & Exchanges
At Bikes Online, we want to ensure you are completely satisfied with your ride. If your gear or components aren't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags, manuals, and protective padding are included to prevent damage during transit.
Attach the Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your bike box or parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; we will process your refund or exchange within 5 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing